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What Our Legal Terms Mean for Your Account

These terms set out how ok888 operates your account, handles your data, and manages your activity on the platform — where access is permitted under local law and in eligible regions.

Account Eligibility RulesData Handling PolicyJurisdiction ConditionsUser Rights and RequestsPolicy Contact Channel
ok888 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about these terms, need to exercise a data right, or want to request a policy review for your account, our support team handles legal and compliance queries through the channels below. We aim to acknowledge all policy-related requests within a reasonable window and will follow up through the same channel you used to contact us.

Live Chat Support Access the live chat window directly from your account dashboard. State your legal or policy query clearly and a support agent will respond and escalate if required.
Email Policy Channel For formal requests — data access, account closure, policy disputes — send your query by email with your registered mobile number for account matching and faster processing.
Account Help Centre The help centre inside your account lists step-by-step paths for common legal requests such as data deletion, wallet detachment, and account freeze requests.
POLICY AND DATA PRACTICES

How ok888 Handles Your Data and Account Security

We hold account data only for as long as your account is active and for the period required under applicable financial record-keeping standards. You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where no active regulatory obligation requires retention. Account security relies on the mobile number tied to your JazzCash, Easypaisa, or Raast wallet — every login triggers an OTP to that number, so keeping your registered mobile current protects your access.

Data Retention Policy

We keep your account data while your account is active and for the minimum period required by applicable financial regulations. You may request a retention summary at any time through the email channel.

Cookie and Tracking Use

We use session cookies to maintain your login state across the mobile browser and to remember your preferred payment method — JazzCash, Easypaisa, or Raast — at the checkout step.

Account Security Measures

Every login uses a one-time password sent to your registered mobile number. If your number changes, update it through account settings before attempting a withdrawal to avoid a verification hold.

Requesting Policy Changes

To request a data correction, account freeze, or wallet detachment, contact us via the email policy channel with your registered number. We process requests in the order received.

Answers to Common Legal and Policy Questions

These are the questions we see most often about account rights, data handling, and how our terms apply. If your question is not covered here, the email policy channel and live chat are both available for specific queries.

Access depends on local law and is only available where regulations in your region permit. If you are uncertain about your eligibility, seek independent legal advice before registering.

We hold your registered mobile number, wallet identifiers for JazzCash, Easypaisa, or Raast, transaction history, and login records. You can request a full data summary through the email policy channel.

Yes. Where no active regulatory retention obligation applies to your records, you can request data deletion by contacting us via email with your registered mobile number for identity matching.

On account closure, we retain financial transaction records for the minimum period required under applicable rules, then delete remaining personal data. We will confirm the retention period in your closure acknowledgement.

We update terms periodically and publish the revised version on this page. Continuing to use the platform after an update is posted constitutes acceptance of the revised terms.

Use the email policy channel listed on this page. Include your registered mobile number so we can match your request to your account record. Live chat can triage urgent queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.